When you log on to HealthCare.gov you can put in your zip code to find certified application counselors.
There are about 12 listings near the metro, but not all of them can actually help.
Jodene DeVault of Warren County Health Services wants to help the people in Warren County apply for Affordable Health Care.
"If there's an area of need out there and we can help fill it, I feel like that's our job," DeVault said.
That's why she applied to have Warren County Health Services listed on the marketplace website.
About a month ago, she found out they were approved. DeVault hoped to have three employees trained as health care application counselors.
"We're not allowed to provide any assistance at all
without training," she said.
She didn't realize what was involved in that training process.
"Then I found out that the training is all online, but
it's 40 hours long, there's no reimbursement for training," she said.
As a public health department, DeVault said they just don't have the time or money to have those people certified. Now they're still getting calls from people who need help.
"Their biggest problems that I've heard is that it says
there are four plans, but it won't take me to the four plans and it just
doesn't flow well all on the website," she said.
Jodene has had to turn most of those calls elsewhere.
"Who's going to be accessible in this county for people to come to and say 'I need help with this?'"
Warren County is one of three locations who
said they're listed and still not trained.
DeVault said she does hope to change that by somehow making time for training.
"I do believe the best thing is if you can have people face to face to show them," she said. "That's our goal."
Broadlawns Medical Center has 12 trained counselors. They said they've helped more than 200 people apply, but because of the website issues, those have mostly been paper applications.